The Lead Guest is the only person in the reservation that can make changes, such as adding a guest or making a name change.
If you see "Adult 2" listed on your reservation please be mindful this means that you have not yet added your cabinmate.
Name Addition Schedule & Fees
Complimentary name additions through July 26th, 2016
$75 late addition fee between July 27th through September 7th, 2016
$125 late addition fee between September 8th through November 30th, 2016
$225 late addition fee between December 1st, 2016 through January 9th, 2017
Beginning January 10th, 2017, NO NAME CHANGES can be made on your reservation. THERE WILL BE NO EXCEPTIONS!
How Do I Add My Guest?
If your cabinmate has never traveled with Cloud 9 before, have them create a Cloud 9 Account HERE. All guests traveling on Jam Cruise must create a profile in order to be added to a reservation and be able to board the ship.
BEFORE JULY 27TH
During the complimentary period you are able to easily add your guest online by following these steps.
Step 1: Log into your Cloud 9 Account
Step 2: Click “Your Account”. This will pull up all your past & present reservations.
Step 3: Select “View/Modify” under your Jam Cruise 15 reservation.
Step 4: Click the “Replace Guest” option.
Step 5: Select "Adult 2" and follow the steps to add your new guest’s information.
AFTER JULY 27TH
Step 1: Identify who is going to be responsible for paying the name addition fee (if applicable). Either party can pay the fee, however, the fee must be paid in full at the time the change is made.
Step 2: The Lead Passenger must contact Cloud 9 via email or phone to add a guest. At that time, you will need to provide the new passenger's full name and date of birth to assure we are adding the correct person to your reservation.
Step 3: Once completed, all guests will receive a confirmation email to show that the guest has been added.